There are a number of reasons why a payment might be paused:
Duplicate payments - This means you are sending out the same payment details more than once.
Sometimes this is in error but sometimes it is intentional
We have included a function that allows you to either cancel the duplicate transaction or complete it.
All you have to do is click the payment ID, you will see a highlighted option at the top of your screen reading "Retry duplicates" or "Abort/Cancel duplicates".
click it to have them completed if you wish them to be completed.
Timed out payments - These can only be completed by us once we have validated them.
Parked payments - These are stuck because your account has insufficient balance at the moment. They are always completed when your account balance is updated.
Note: Please reach out to us via the chat box, should you find that you are unsure about the reason for your transaction not being complete.