FAQS

Frequently Asked Questions

11 articles in this collection
Written by Eunita Nyengo

Getting Started

Joining Beyonic

How do I set up my account?

Written by Eunita Nyengo
Updated over a week ago

Pricing

How much does it cost to use Beyonic?

Written by Eunita Nyengo
Updated over a week ago

Logging in

Resetting Password

I forgot my password/my password expired, how do I reset?

Written by Eunita Nyengo
Updated over a week ago

Two - Factor Authentication

How do I enable smart phone log in?

Written by Eunita Nyengo
Updated over a week ago

Tokens

I am not receiving a token to login.

Written by Eunita Nyengo
Updated over a week ago

Users and Contacts

User Creation

How do I add new users to my account?

Written by Eunita Nyengo
Updated over a week ago

Contacts

Why can't we pay this contact?

Written by Eunita Nyengo
Updated over a week ago

Deactivating User Accounts

This user left the organization, how do I remove their access to our account?

Written by Eunita Nyengo
Updated over a week ago

Collections and Payments

Missing Collection

Our customer effected a payment to our account(C2B) but we can't see it on our account.

Written by Eunita Nyengo
Updated over a week ago

Pending Payments

My payments are "Paused for admin action". Why is this and what does it mean?

Written by Eunita Nyengo
Updated over a week ago

Reports

Reports

How do I extract my statements?

Written by Eunita Nyengo
Updated over a week ago